Refund policy

Thank you for your purchase from Footnote Candles! We know you will love your new candles! 

Due to the nature of our products, returns are not accepted. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@footnotecandles.com. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

Your email must include your order number and the all of the following photos: 1) A photo showing the damaged item and how it was packaged, 2) a photo of the damaged item, 3) a photo of the packaging material used, 4) a close up photo of the shipping label showing the tracking number, 5) a close up photo of the boxes manufacturing certificate (on the bottom of the package in a round stamp), and 6) two photos showing all 6 sides of the box (one showing the top and two sides, one showing the bottom and opposite sides). 

 

RETURN PROCESS

To return a damaged item, please email hello@footnotecandles.com to receive a Return Authorization. All returns must be postmarked within 7 days once the order is received. All returned items must be in new and unused condition, with all original tags and labels attached. Once you receive a Return Authorization, please package your item along with a copy of the Return Authorization and ship to the following address:

REFUNDS

After receiving your returned damaged item and inspecting the condition of your item, we will process your return. Please allow at least 10 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at hello@footnotecandles.com.